Shipping policy

Shipping Policy

Thank you for shopping with Libra Woodwork. Our products are handmade and prepared with care in our workshop in West Sussex, UK.

Processing & Dispatch Times

Many of our products are handmade to order, so processing times vary depending on the item and current order volume.

The estimated dispatch time for each item is shown on the individual product page.
If you need your order by a particular date, please contact us before ordering and we'll be happy to let you know what's possible.

Delivery

We use trusted courier services including Royal Mail, UPS and InPost depending on the size, weight, and destination of your order.

Tracking details will be provided once your order has been dispatched where applicable.

Delivery Times

Estimated delivery times are:

UK: 1–4 working days after dispatch

Europe: 2–7 working days

International: 2–7 working days

Please note these delivery times are estimates and may vary during busy periods.

Shipping Costs

We offer free UK shipping on most items over £100. Any shipping charges for oversized, custom-made, or international orders will be clearly shown at checkout before purchase.

International Taxes & Duties

For international orders, any applicable import duties and taxes are calculated at checkout where available.

Where duties and taxes are collected at checkout, you will pay these as part of your order total, helping to avoid unexpected charges when your parcel arrives.

If duties and taxes cannot be calculated or collected at checkout for your destination, additional charges may be payable to the local customs authority or courier before delivery.

Tracking

Where tracking is available, you'll receive tracking information once your order has been dispatched so you can follow your delivery.

Delivery Delays

We carefully prepare and dispatch orders within the estimated timeframe shown on the product page.

Once your parcel is with the courier, occasional delays can happen due to weather, customs, busy periods or other circumstances outside our control.

If your parcel appears to be delayed, please contact us and we'll be happy to help investigate it with the courier.

Damaged or Lost Parcels

If your order arrives damaged, please contact us as soon as possible with photographs of the item and packaging so we can investigate and arrange an appropriate resolution.

If you believe your parcel has been lost in transit, please contact us and we'll work with the courier to investigate.

Incorrect Delivery Address

Please check your delivery address carefully before completing your order.

If you notice an error after ordering, contact us as soon as possible. If the order has not yet been dispatched, we'll do our best to update the address.

If an order has already been dispatched or is returned to us because an incorrect or incomplete address was supplied, additional postage charges may apply if it needs to be sent again.

Local Collection

Collection may be available for selected products from West Sussex, UK.

Please contact us before ordering if you'd like to arrange collection.

Questions?

If you have any questions about delivery, lead times or international shipping, please get in touch. We're always happy to help.