Politique d’expédition

Shipping Policy

Thank you for shopping with Libra Woodwork. All of our items are handmade to order, and we take great care in preparing each piece before dispatch.

Processing Times

As each item is handmade to order, processing times may vary depending on the product and current order volume. Estimated dispatch times are shown on each product listing.

If you need your order by a certain date, please contact us before purchasing and we will do our best to help.

Shipping Methods

We use trusted courier services including Royal Mail, DPD, Evri, UPS and InPost depending on the size, weight, and destination of your order.

Tracking details will be provided once your order has been dispatched where applicable.

Delivery Times

Estimated delivery times are:

UK: 1–5 working days after dispatch

Europe: 5–14 working days

International: 7–21 working days

Please note these delivery times are estimates and may vary during busy periods.

Shipping Costs

We offer free UK shipping on most items. Any shipping charges for oversized, custom-made, or international orders will be clearly shown at checkout before purchase.

Taxes & Duties

All prices include applicable taxes, and we cover all import duties and customs charges where applicable. The price you pay at checkout is the final price — there will be no unexpected fees on delivery.

Delays

Once your order has been dispatched, delivery is in the hands of the courier. While we will assist where possible, we cannot guarantee delivery dates and are not responsible for delays caused by couriers, customs, weather, or other unforeseen circumstances.

Damaged or Lost Parcels

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item so we can assess the issue and arrange a resolution.

If your parcel is lost in transit, please contact us and we will work with the courier to investigate.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders sent to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional postage charges may apply to resend it.

Local Collection

Local collection may be available from West Sussex, UK on selected items. Please contact us before ordering to arrange collection.

Contact Us

If you have any questions about shipping, please get in touch and we’ll be happy to help.